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Can I cancel my order after placing it?
No, there is no chance to cancel an order once it placed. Because after an order placed we start processing your order, so you can’t cancel it.
The item I received is incorrect / broken / not functional. What should I do?
If you have received broken, incorrect or non-functional products, call us at 7668141100 or mail us at [email protected] within 48 hours of delivery of those items. We will get back to you at the earliest and may ask you to share photos of the damaged/wrong item(s). Upon confirmation, we will get the item picked from your address. If return facility is not available at your location, we may ask you to courier the item to us. Once the product has been received and inspected by us, replacement shall be dispatched to you once the damage is identified.
Please note that the damaged/ incorrect items have to be reported within 48 hours of delivery.
We Provide only the Replacement of the Same Product. If the Particular Product not available, then we give choice to select any other item instead of it.
After delivery of the item, I have changed my mind and wish to exchange / return the item. Is it possible?
we offer a 30-day return policy, which means if you don’t want to keep the item, you can return it to us and get a reward points.
However, the following conditions apply on all returns:
1) Only unopened and unused items can be returned.
2) Returns are possible in all categories, except electronics,refurbished mobiles and Perfumes.
3) While returning, make sure the item is in its original packaging with labels, tags, and in saleable condition. Hence, please do not open the packaging if you decide to return the item.
4) All returned items will be subjected to inspection by SmellEasy before proceeding with replacements or refunds.
Why has SmellEasy cancelled the order I placed?
We strive hard to fulfill all the orders. However, we may have to cancel your order under conditions listed below:
1) As we do not keep inventory of all the items listed on our site, your order fulfilment may depend on the availability of the item(s) in the market. If the item has been discontinued by the manufacturer, we will not be in a position to fulfill it.
2) All items to be shipped have to pass rigorous quality tests in our warehouse. If our dispatch team finds that a particular item is not fit to be shipped and the replacement is not available in the market, we may cancel your order.
3) Your delivery location is in a un-serviceable area.
Do I have to pay return courier charges?
In case of return of products, a reverse pick-up shall be arranged from your registered address with our designated courier service. Reverse pick-up will not be charged.
However, if the pick-up facility is not available in your area or can’t able to arrange on your location, we would request you to courier the item to us. In such cases, the courier amount will be bourne by the customer.
For cancelled orders, when can I get a refund?
Once the refund is confirmed by Team SmellEasy, the payment will be made to you through SmellEasy reward points or the coupon with the same value will be sent to you. SmellEasy will not be able to refund the amount through the original mode of payment (or) bank transfer.
I am not happy with the quality of the product which I received from SmellEasy What to do?
SmellEasy is a retailer, selling products manufactured by other brands. We do not have control over the quality of the products. We request you to read the product description carefully for proper understanding of the product. However, if you are not satisfied with the product quality, feel free to get in touch with the manufacturer directly.
Is there any charges for order cancellation and returns?
Yes, there is some charges for order returns and cancellation. There is sum of 10% or Rs.179(whichever is higher) is charged as bank charges and order return and cancellation charges. If the product is returned without any proper reason, then the extra re-stocking fee of 2% or Rs.350(whichever is higher) will be charged. For the pr-ordered products the cancellation charge is vary between 15% – 19% depends on cancellation period after placing order.
NOTE : SmellEasy reserves the rights to change the policy at anytime without any prior intimation.